That can be so frustrating!
Head to the little picture of a person in the upper right corner of our website. If you click on that you can see a link to log in. There you will find a password reset option (under "forgot your password?") that may help.
There is also a link, just below that one, titled click here that you can click if you are having trouble managing your subscription account, specifically.
If none of those work simply leave us a message here or email us at: help@mylittlemascaraclub.com and we'll get you all fixed up!