MEMBERSHIP FAQ
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CANCELING MY MASCARA PLAN SHIPMENTS
You can cancel anytime, for any reason with just a few clicks. We hope you’ll stay but we don’t make it hard to leave. That’s just not our style. Your mascara concierge will even reach out to you a few days prior to your reship date to remind you. You can cancel your Mascara Plan subscription at... -
DO I HAVE TO HAVE A MEMBERSHIP TO SHOP YOUR PRODUCTS?
Nope! You can order any of our bundles and our beautiful gift sets with no membership required. However, our club members enjoy discounts and fun perks. And, there's never any commitment! Your mascara concierge will even send a reminder before every shipment - you can adjust it with just a coupl... -
I HAVE TOO MANY MASCARASON HAND, HELP!
All of our products are designed to be a one month supply for daily users. It's also wise to replace mascara regularly for health reasons and a new one showing up serves as an excellent reminder to do just that! Worst case scenario, many of our customers enjoy having extra mascara around. Whethe... -
Prior to your reship date your mascara concierge will send you a friendly reminder in time to make any account changes needed. If you prefer you can choose to skip a month or choose to donate your mascara. If you choose to donate your mascara, My Little Mascara Club will match your mascara donati...
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MODIFYING MY MASCARA PLAN SHIPMENTS
You can modify your Mascara Plan shipments anytime by visiting your Account. You are always able to add or remove products, update your address and payment information. Just click on the section you’d like to modify and take it from there. If you experience issues accessing your account please ... -
WHAT IF MANAGING SUBSCRIPTION STRESSES ME OUT?
We got you. 🤗 Meet Phoebe, your *personal* mascara concierge. She will send you an email reminder before every refill with plenty of time to make any adjustments to your order. Add, remove, skip, donate, cancel - Phoebe makes it easy. Too bad she can’t help with the laundry. 😏